Privacy Policy

1. Introduction

This Privacy Policy governs how OwlSync CRM processes personal and business data.

2. Data Roles

• Customer = Data Controller
• Company = Data Processor

3. Data Collected

3.1 Client Data

• Name, email, contact details
• Billing information

3.2 End-User Data

• Customer records
• Leads and transactions
• Communication logs

4. Purpose of Processing

Data is used for:

• CRM operations
• Support and maintenance
• Product improvement

No sale of data.

5. Data Storage & Transfer

Data is stored on secure servers.

It may be processed globally depending on the hosting provider.

6. Data Sharing

Data is shared only with:

• Infrastructure providers
• Payment processors
• Communication services

7. Data Retention

Data is retained during the active subscription period.

After termination:

• Deleted or returned upon request

8. Security Measures

• Authentication controls
• Role-based access
• Monitoring systems

9. User Rights

End users may request:

• Access
• Correction
• Deletion

Requests are routed via the Customer.

10. Cookies

Cookies are used for:

• Analytics
• Performance tracking

11. Third-Party Liability

Company is not responsible for:

• Third-party services
• External data breaches

12. Policy Updates

This Privacy Policy may be updated periodically.