Terms & Conditions

1. Definitions

• Company means NKW Global LLP, including its division Codeverest
• Platform refers to OwlSync CRM and all associated modules, APIs, and infrastructure
• Customer refers to the legal business entity subscribing to the Platform
• Authorized Users means employees/agents of the Customer
• Data means all information input into the Platform by the Customer
• Customization means any feature, module, or workflow modified or built specifically

2. Acceptance of Terms

By accessing or using the Platform, the Customer agrees to be legally bound by this Agreement.

This Agreement overrides any conflicting terms unless explicitly agreed in writing.

3. Nature of License

The Platform is provided on a Software-as-a-Service (SaaS) license basis.

The Company grants a limited, non-exclusive, non-transferable, revocable license.

• No ownership rights are transferred
• No rights to source code
• No rights to replicate or commercially exploit the Platform

4. Intellectual Property Rights

All rights, title, and interest in the Platform remain exclusively with the Company, including:

• Platform architecture
• Source code
• UI/UX frameworks
• APIs and system logic

4.1 Customization Ownership

Custom developments remain Company IP unless explicitly transferred.

Customer receives perpetual usage rights (if agreed).

Company retains the right to reuse generic components and improve the core product.

5. Service Scope

• CRM modules
• Data management tools
• Automation features
• Integrations

Additional services may include:

• Custom development
• Deployment
• Maintenance
• Consulting

All governed by separate proposals.

6. Customer Obligations

Customer shall:

• Ensure lawful use of the Platform
• Maintain confidentiality of credentials
• Ensure compliance with data protection laws and regulations

Customer shall NOT:

• Reverse engineer or decompile
• Attempt unauthorized access
• Use the Platform for illegal activities
• Resell or sublicense without approval

7. Data Ownership & Responsibility

Customer retains full ownership of business data.

Company acts strictly as a Data Processor.

• Data accuracy
• Legal consent
• Regulatory compliance

8. Data Security & Processing

Company implements industry-standard safeguards and encryption where feasible.

No system is 100% secure; cloud risks exist.

9. Hosting & Infrastructure

Hosted on Company servers or third-party providers.

Availability: Best effort uptime (95%–99%). Downtime may occur.

10. Third-Party Integrations

Includes payment gateways, messaging APIs, analytics tools.

Company is not responsible for third-party downtime or data handling.

11. Fees & Payment Terms

• Subscription fees
• Setup costs
• Customization charges
• Maintenance retainers

Payment Default: Access may be suspended or terminated.

12. Confidentiality

Both parties must protect confidential information.

This obligation survives termination.

13. Limitation of Liability

Company is not liable for indirect damages, loss of profits, or data loss.

14. Indemnification

Customer indemnifies the Company against misuse and legal claims.

15. Termination

Either party may terminate with notice or breach.

• Access revoked
• Data export window (7–30 days)

16. Force Majeure

Company not liable for events beyond control.

17. Governing Law

Governed by laws of India.

Jurisdiction: Mysore, Karnataka